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Product walkthroughRev. 1.0

How TorqueCMS Service
runs your shop.

Five features. One screen. A complete walkthrough of every move from the morning call list to a closed job and a customer-ready invoice — the way your best manager would run it, every time.

FIG 01SYS.DISPATCH

Upload the morning call list. Done.

Every morning starts with a stack of service calls. Drop your list in — and it becomes a live dispatch board in seconds.

  • Import a CSV from any scheduling tool or type calls in manually
  • Every job auto-populates with address, urgency, and tech assignment
  • Live board updates in real-time as your team accepts, pauses, and completes

Why it matters

Your manager stops copying job numbers between screens and starts running actual calls.

app.torquecms.io/manager
morning-calls.csv
DM

400 W Temple St

System Down
RK

1215 S Main St

Urgent
AL

299 S Main St

Scheduled
TW

150 E 100 S

Scheduled
4 jobs imported — board is live

FIG 01SYS.DISPATCH

FIG 02SYS.COCKPIT

Conduct the whole crew from one screen.

Every tech, every job, every call thread — visible from one place. Your manager jumps in only where it counts.

  • Three-pane conductor: live queue rail, active chat thread, context + tools
  • Urgency stripes tell you instantly which call needs attention first
  • Your manager only types when there's something worth saying

Why it matters

A manager fielding 8 techs used to jump between texts, calls, and whiteboards. Now it's one screen.

app.torquecms.io/manager

Live Queue

DM

D. Martinez

P.17

RK

R. Kim

E6

AL

A. Lopez

HH-50

D. Martinez • 2m ago
Carrier 30XA tripping P.17. High oil diff.
YOU
Check oil pump, verify oil level, inspect sep.
D. Martinez • 1m ago
Oil pump running. Sep screen looks clear.

FIG 02SYS.COCKPIT

FIG 03SYS.AI_COPILOT

An expert drafts the answer before you type a word.

When a tech hits a wall, an AI Chiller Inte pulls the real fix — from the manual, in your shop's voice, ready to send.

  • Claude AI reads the full thread context before drafting a reply
  • Pulls from fault codes, P-T tables, equipment specs, and sequence of operations
  • One click to insert, or switch to Deep Think for the hard ones

Why it matters

Your manager stops Googling mid-call and sends a confident, accurate answer in under 30 seconds.

app.torquecms.io/manager
Claude AI Chiller InteAuto
P.17 — Oil Differential Fault

Most likely cause on the 30XA is a plugged oil separator screen or failed oil pump motor. Carrier bulletin TB-410 recommends:

1. Verify oil pump output pressure (≥ 25 psid over sump)
2. Remove and inspect the separator screen — any discoloration = replace
3. Megger the pump motor windings to ground

FIG 03SYS.AI_COPILOT

FIG 04SYS.CONDITIONS

Live conditions at the job site, automatically.

It reads the conditions at the job site so your team diagnoses with the full picture — not a guess.

  • Outdoor temp, humidity, wind speed, and sky conditions pulled from the address
  • Critical for refrigerant charge diagnosis: condensing conditions change everything
  • No tech has to relay site weather — it's already in the thread

Why it matters

A high-head-pressure fault on a 97-degree day with 18% humidity is a different diagnosis than the same code on a cool morning.

app.torquecms.io/manager
400 W Temple St, Salt Lake City, UT
Outdoor Temp

94°F

High condensing load

Humidity

18%

Low — favorable

Wind Speed

6 mph

Normal flow

Sky

Clear

Max solar load

High-head-pressure insight: At 94°F ambient, expect elevated discharge. Verify condenser coils clear before chasing the fault code.

FIG 04SYS.CONDITIONS

FIG 05SYS.CLOSEOUT

One tap. Job closed. Invoice ready.

When the work is done, your tech closes the job in the app. A customer-ready invoice is generated instantly — no double entry, no chasing paperwork.

  • Tech selects outcome (first call fix, return needed, parts ordered) and taps close
  • Invoice pulls job address, tech, time, and notes — no manual entry
  • Export to CSV or send directly from the manager cockpit

Why it matters

Every job that closes without an invoice is revenue that disappears. This makes billing automatic.

app.torquecms.io/manager
Job close-out — D. MartinezCarrier 30XA · P.17
OutcomeFirst call fix
Time on site2h 15m
Parts usedOil separator screen
Tech noteScreen replaced, pump output verified ≥ 28 psid

FIG 05SYS.CLOSEOUT

Ready when you are

Set up your shop in under 5 minutes.

Per-seat pricing — every feature included, every role covered. From $39/seat/mo billed annually. No setup fee, no demo required.