Terms of Service

Effective: July 19, 2026 · Version: v1.3-2026-07-19

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Chiller Tech Support LLC, a limited liability company organized under the laws of the State of Utah (“Company,” “we,” “us,” or “our”). By accessing or using any portion of our platform at torquecms.io you agree to be bound by these Terms. If you do not agree, you may not use the Services. Our Privacy Policy and Data Usage Policy are incorporated by reference.

1. Products of Chiller Tech Support LLC

The following are proprietary products owned and operated exclusively by Chiller Tech Support LLC:

  • Diagnostic AI. An HVAC and refrigeration diagnostic and troubleshooting assistant. Diagnostic AI provides informational guidance based on industry data, fault codes, refrigerant tables, and equipment specifications. Diagnostic AI is not a licensed engineer and its outputs do not constitute professional engineering advice.
  • Chiller Tech Take-Off. An HVAC installation and project cost estimation tool. Estimates are provided for budgeting reference only and do not represent a binding contract, a firm bid, or a commitment by Chiller Tech Support LLC or any contractor to perform work at any stated price.
  • Chiller Tech Investigator. An equipment failure investigation platform that analyzes uploaded photographs, inspection reports, and field data to produce findings and recommendations for HVAC and refrigeration systems. Outputs are preliminary analysis only — they are not licensed professional engineering reports, expert witness opinions, or certifiable forensic findings suitable for use in litigation or insurance proceedings without independent professional review.
  • Emergency Technician. On-demand access to licensed HVAC/R technicians for real-time voice or chat support during service hours. Live Technician responses constitute professional guidance and do not create an engineer-client or attorney-client relationship.
  • Learning Paths and EPA 608 Certification. Educational content and proctored examination services for trade certification purposes.
  • Chiller Tech Service Manager. A B2B invoice-to-cash platform for skilled trades contractors — including HVAC, plumbing, electrical, and all field service trades. Provides a dispatch cockpit, AI Chiller Inte for field technicians, job ticket management, and one-tap close-out to a customer-ready invoice. Service Manager is licensed on a per-organization, flat-rate subscription basis with unlimited users — no per-seat fees. The AI Chiller Inte and all platform outputs are informational tools only; they do not constitute professional engineering, licensed trade, or legal advice. Organizations must maintain a valid payment method on file to access the platform.

All product names, features, pricing, and availability are subject to change at the sole discretion of Chiller Tech Support LLC.

2. Critical disclaimer — consulting tool acknowledgment

All outputs from every Chiller Tech Support LLC service — including Diagnostic AI, Chiller Tech Take-Off, and Chiller Tech Investigator — are provided exclusively for informational and consulting purposes. They do not constitute professional engineering reports, licensed professional opinions, legal evidence, expert witness testimony, final contract bids, or any document that creates binding legal, financial, or professional obligations.

By using any Service you expressly acknowledge and agree that:

  • You are a qualified technician, engineer, estimator, or trade professional with the independent competence to evaluate, verify, and apply any output before acting on it.
  • All outputs carry inherent limitations including inaccuracy, incomplete information, and the inability to account for site-specific conditions that can only be assessed through in-person inspection.
  • You assume all risk arising from any action taken or not taken in reliance on any output from the Services. Chiller Tech Support LLC and its members accept no liability whatsoever for such actions.
  • You will independently verify all outputs against applicable codes, manufacturer documentation, site conditions, and professional judgment before using them for any purpose.
  • You will not submit any output from the Services as a professional engineering report, licensed expert opinion, evidence in litigation or arbitration, or final project bid without first engaging an appropriately licensed professional to review, supplement, sign, and seal that output.

3. Eligibility and accounts

Minimum age. You must be at least 18 years old to use the Services.

Account responsibility. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must provide accurate information when registering. You may not share your account or transfer access to third parties.

4. Acceptable use

Permitted use. You may use the Services for lawful professional or business purposes related to skilled trades contracting — including HVAC, plumbing, electrical, and all field service trades — subject to these Terms.

Prohibited use. You may not:

  • Use the Services for any illegal, harmful, fraudulent, or abusive purpose.
  • Misrepresent any output as a licensed engineering report, certified expert opinion, final bid, or legally binding document without independent professional review and endorsement.
  • Upload materials to Chiller Tech Investigator that you do not have the right to share, that belong to an adverse party in active litigation without proper authorization, or that contain legally privileged information.
  • Reverse-engineer, decompile, or attempt to extract source code or proprietary logic from the Services.
  • Scrape, bulk-extract, or automate data collection from the Services without written consent.
  • Interfere with, disrupt, or circumvent any security, rate limiting, or authentication mechanism.
  • Use outputs as a substitute for emergency services or decisions requiring immediate professional intervention.

5. Content you provide and file uploads

Your content.You retain ownership of all content you submit (“Input”). By submitting Input you grant Chiller Tech Support LLC a non-exclusive, worldwide, royalty-free license to store, process, and use that Input as described in these Terms and our Privacy Policy.

File uploads (Chiller Tech Investigator). When you upload files to Chiller Tech Investigator you represent and warrant that: (a) you have the legal right to upload and share those files; (b) the files do not contain legally privileged material you are not authorized to disclose; (c) you are not violating any court order, protective order, or confidentiality agreement; and (d) the files do not contain personal data of third parties beyond what is necessary for the analysis.

Service improvement. You grant Chiller Tech Support LLC a worldwide, perpetual, irrevocable, royalty-free license to store, reproduce, and use Input — including submissions from anonymous users — to develop, improve, and evaluate the Services. You may opt out as described in our Data Usage Policy.

6. Chiller Tech Investigator — additional terms

Given the specialized nature of Chiller Tech Investigator and the likelihood that its outputs may be referenced in insurance claims, litigation, or regulatory proceedings, the following additional terms apply:

  • Not a professional report. Chiller Tech Investigator outputs are preliminary analysis. They have not been prepared by a licensed professional engineer, certified failure analyst, or other credentialed expert. They do not constitute a professional engineering report, an expert witness report under any evidentiary standard (including Federal Rule of Evidence 702 or equivalent state rules), or a certified forensic finding.
  • Not admissible as expert evidence. You expressly agree that you will not offer, file, or present any Chiller Tech Investigator output as expert testimony, an expert report, or certified evidence in any court, arbitration, mediation, insurance adjustment, or regulatory proceeding without first obtaining an independent review, written endorsement, and signature/seal from a licensed professional engineer or qualified forensic expert who takes professional responsibility for the content.
  • Independent verification required. All conclusions, identified failure mechanisms, probable causes, or recommendations must be independently verified by a qualified professional with direct, in-person inspection of the equipment and failure site before being relied upon for any purpose.
  • No liability in legal proceedings. Chiller Tech Support LLC expressly disclaims all liability for any loss, damage, judgment, settlement, penalty, or professional sanction arising from any use of Chiller Tech Investigator outputs in litigation, arbitration, insurance proceedings, or any other legal context.

7. Chiller Tech Take-Off — additional terms

  • Preliminary estimates only. All cost estimates generated by Chiller Tech Take-Off are preliminary, non-binding, and for budgeting and planning purposes only. They are not final bids, contractor proposals, purchase orders, or contracts.
  • No price guarantee. Actual project costs depend on site conditions, material prices, labor rates, permit requirements, equipment availability, and numerous other factors that Chiller Tech Take-Off cannot assess. Estimates may vary materially from actual costs.
  • Not a contractor commitment. An estimate from Chiller Tech Take-Off does not represent a commitment by Chiller Tech Support LLC or any contractor to perform any work. A separate written agreement with a licensed contractor is required before any work commences.
  • Inputs are your responsibility. Estimate accuracy depends entirely on the accuracy of the inputs you provide. You are responsible for verifying all input data.

7A. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: IN NO EVENT SHALL CHILLER TECH SUPPORT LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CHILLER TECH SUPPORT LLC'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CHILLER TECH SUPPORT LLC IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.

Some jurisdictions do not permit the exclusion or limitation of certain damages, so this limitation may not apply to you. In such jurisdictions, Chiller Tech Support LLC's liability will be limited to the extent permitted by law.

5A. Right to repair — independent service documentation

Chiller Tech Support LLC is an independent service and software provider operating in full alignment with federal and state right-to-repair principles and applicable law. The following governs all service documentation processed on the platform:

  • Organization-owned documentation.All service manuals, fault code libraries, wiring diagrams, and equipment documentation uploaded by a subscribing organization (“Uploaded Documentation”) remain the exclusive property of that organization. Chiller Tech Support LLC claims no ownership, intellectual property interest, or license beyond what is necessary to operate the platform services described in Section 5.
  • Independent repair rights. Subscribing organizations are licensed contractors and independent repair professionals with the legal right to access, use, and reference service documentation for equipment they are employed to diagnose and repair. This platform facilitates — but does not expand or restrict — those pre-existing legal rights. Nothing in these Terms restricts your right to independently service equipment under applicable state or federal law.
  • State right-to-repair law compliance. Multiple states — including California, Colorado, Minnesota, New York, and Oregon — have enacted right-to-repair legislation requiring manufacturers to provide independent repair shops with access to parts, diagnostic tools, and service documentation on fair and reasonable terms. The Federal Trade Commission has issued policy guidance supporting independent repair access. Chiller Tech Support LLC's platform is designed to assist independent service organizations in exercising rights already established under these laws. Users in applicable states are encouraged to reference their state's statutes when asserting independent repair access rights with equipment manufacturers.
  • No circumvention of manufacturer IP. This platform does not facilitate the extraction, reproduction, or distribution of manufacturer proprietary content beyond what the subscribing organization already lawfully possesses. Organizations represent and warrant that all Uploaded Documentation consists of materials they have a lawful right to possess and use for service purposes.
  • Org-scoped isolation. All Uploaded Documentation is stored in strict organizational isolation. No documentation uploaded by one organization is accessible to, shared with, or used to benefit any other organization. Uploaded Documentation is not incorporated into any shared AI training dataset without explicit opt-in consent from the uploading organization.
  • Manufacturer relations. Chiller Tech Support LLC pursues voluntary partnership agreements with equipment manufacturers to provide official service documentation through licensed channels. These partnerships are supplemental to — and do not replace or restrict — the independent repair rights described above.

Right-to-repair statutes referenced include: Colorado H.B. 23-1011; Minnesota S.F. 1178 (2023); New York Digital Fair Repair Act (2022); Oregon H.B. 2509; California S.B. 244 (2023). FTC policy reference: “Nixing the Fix: An FTC Report to Congress on Repair Restrictions” (May 2021) and subsequent rulemaking notices.

8. Service credits, billing, and payments

Certain features are powered by service credits subject to our Service Credit Terms. Key conditions:

  • Credits are non-refundable once purchased.
  • Credits have no cash value and may not be transferred between accounts.
  • Subscription plan credits expire at the end of each billing cycle if unused.
  • Top-up credits do not expire but are forfeited upon account termination.
  • Chiller Tech Support LLC reserves the right to modify credit pricing, conversion rates, and expiration policies with 14 days' notice posted to the platform.

Chiller Tech Service Manager — direct card billing. Service Manager organizations are billed a flat-rate monthly or annual platform fee — no per-seat fees — charged automatically to the card on file at the start of each billing period. All users (managers and field technicians) on the organization's account are covered under the single flat rate. Failed charges result in account suspension until the outstanding balance is settled. Organizations assume full responsibility for all charges incurred by their team members under their account.

All payments are processed through Square and are subject to Square's payment terms. We do not store full payment card data.

9. No refund policy for diagnostic services

Purchases of Chiller Tech Take-Off reports, Chiller Tech Investigator reports, and individual diagnostic sessions are final sales. No refunds are issued once the service has been delivered or a session has begun. By initiating a session or purchasing a report, you acknowledge that all diagnostic and estimation output is informational only and that delivery of that output constitutes fulfillment of the service.

10. Subscriptions, billing, and cancellation

Chiller Tech Service Manager is billed per seat on an annual, 2-year, or 3-year term. Annual and multi-year plans are charged as a single up-front payment covering the full term.

Cancellation: You may cancel at any time from your account dashboard. Cancellation takes effect at the end of the current monthly billing period — you retain access through the last day of that period. For annual and multi-year plans, any full unused calendar months remaining after the cancellation-effective date will be refunded at the per-month rate you paid. Partial months are not refunded. Your data remains accessible for 90 days following your cancellation date.

Chiller Tech Support LLC reserves the right to modify subscription pricing with 30 days' notice. Existing paid terms are not affected by price changes until renewal.

11. Intellectual property

All content, software, trademarks, product names (including Diagnostic AI, Chiller Tech Take-Off, Chiller Tech Investigator, Emergency Technician, and Chiller Tech Service Manager), databases, proprietary systems, and other materials on this platform are the exclusive property of Chiller Tech Support LLC or its licensors. Nothing in these Terms transfers any intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for its intended purpose during your active subscription.

12. Prohibition on reverse engineering

You may not, and you may not permit any third party to: (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, algorithms, routing logic, scoring models, matching workflows, or underlying architecture of any part of the platform or its products; (b) create derivative works based on the platform; (c) use automated tools, traffic analysis, or side-channel techniques to infer proprietary system behavior; or (d) access the platform's APIs, endpoints, or internal services in any manner not expressly authorized in writing by Chiller Tech Support LLC.

A license to use the platform is a revocable license to access the Services through their intended interfaces only. It does not convey any right to examine, copy, or reproduce any underlying technology, trade secret, or proprietary logic.

13. Prohibition on competitive use

You may not access or use the platform — or any output, workflow, feature, or interface element of the platform — for the purpose of: (a) building, designing, or assisting in the development of a competing product or service; (b) benchmarking the platform against a competing product without prior written consent; (c) replicating, cloning, or substantially reproducing the platform's AI diagnostic logic, dispatch system, invoice-to-cash workflows, Service Manager cockpit design, or user interface graphics; or (d) training, fine-tuning, or evaluating any machine-learning model on platform outputs without prior written consent.

Any account found to be engaged in competitive intelligence gathering or product cloning may be terminated immediately without refund and may be subject to legal action for misappropriation of trade secrets, breach of contract, and unfair competition under applicable state and federal law.

14. Intellectual property — ownership reservation

All backend code, AI diagnostic logic, matching algorithms, routing workflows, prompt engineering, training data, model fine-tuning, trade secrets, and know-how embodied in or used to operate the platform (“Proprietary Technology”) remain the exclusive property of Chiller Tech Support LLC. No account registration, subscription, or payment transfers any ownership interest, license to copy, or right to access the Proprietary Technology beyond the limited right to use the platform through its intended interfaces.

Your account is a revocable, non-exclusive, non-transferable license to use the Services. Chiller Tech Support LLC reserves the right to terminate this license at any time for any reason, including suspected misuse of the platform to examine or replicate its Proprietary Technology.

15. Prohibition on scraping and automated access

You may not use bots, spiders, crawlers, scrapers, browser automation tools, headless browsers, or any other automated means to: (a) access, index, or extract content from the platform; (b) collect data about our platform users, service managers, or organizations; (c) monitor platform availability, pricing, or feature changes for competitive purposes; or (d) create or maintain any database, directory, or index of platform content without express written permission.

Automated access that exceeds normal human interaction rates, bypasses rate limiting, circumvents authentication, or harvests data at scale — regardless of technical method — is a material breach of these Terms and may result in immediate account termination, IP blocking, and civil or criminal legal action.

16. User-submitted technical documentation

When you upload, submit, or share technical documents — including service manuals, wiring diagrams, fault code tables, equipment bulletins, or similar materials — through any feature of the platform (including the Manual Scanner tool), you represent and warrant that:

  • You have the right to share the document for the purpose of receiving technical support or diagnostic assistance.
  • The document contains information that is non-proprietary, publicly available to certified technicians, or otherwise not subject to a confidentiality restriction that would prohibit its use for diagnostic reference.
  • You are not uploading materials marked as trade secrets or clearly designated “CONFIDENTIAL / FOR AUTHORIZED SERVICE PERSONNEL ONLY” in contexts where redistribution is prohibited.

Chiller Tech Support LLC does not reproduce uploaded documents verbatim. Any output generated from submitted documents is rewritten in plain language as a technician reference. Such output is not a copy of the original document and is provided for diagnostic assistance only.

Industry-standard technical data — including fault codes, alarm definitions, pressure and temperature setpoints, wiring signal descriptions, and system state definitions — is considered generally available to certified HVAC/R technicians and is not treated as proprietary for purposes of this section.

17. Non-solicitation of technicians and personnel

During your use of the Services and for a period of two (2) years following the termination or expiration of your account, you agree not to, directly or indirectly:

  • Solicit, recruit, hire, or attempt to engage any Chiller Tech Support LLC employee, contractor, or personnel whose identity you learned through your use of any Chiller Tech Support LLC Service.
  • Encourage, induce, or assist any such individual to terminate or reduce their relationship with Chiller Tech Support LLC.
  • Use the platform as a means to identify, profile, or evaluate Chiller Tech Support LLC personnel for the purpose of offering competing employment, contracting, or business opportunities.

A breach of this section causes irreparable harm not adequately compensated by monetary damages alone. Chiller Tech Support LLC shall be entitled to seek injunctive relief without bond in addition to all other remedies available at law or in equity. If any portion of this section is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall remain in full effect.

18. No affiliation with third-party technology providers

Chiller Tech Support LLC integrates third-party technology services through their official interfaces. The Services are not affiliated with, endorsed by, or sponsored by any third-party technology provider whose services may be used to operate the platform. References to third-party products do not imply endorsement or affiliation.

19. Third-party services

Our platform integrates with third-party services including Square (payment processing) and Supabase (database and authentication). Use of these services is subject to their respective terms. Chiller Tech Support LLC is not responsible for the availability, accuracy, or conduct of third-party services.

20. Disclaimer of warranties

THE PLATFORM AND ALL PRODUCTS OF CHILLER TECH SUPPORT LLC ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. USE OF AI-GENERATED OUTPUTS IS AT YOUR SOLE RISK.

21. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHILLER TECH SUPPORT LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, EQUIPMENT DAMAGE, PERSONAL INJURY, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE PLATFORM OR ITS PRODUCTS. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 90 DAYS PRECEDING THE CLAIM.

22. Indemnification

You agree to indemnify, defend, and hold harmless Chiller Tech Support LLC and its members, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the platform, violation of these Terms, or infringement of any third-party rights.

23. Binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Mandatory binding arbitration.Except for claims that qualify for small claims court and except as set forth in the carve-out below, any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, or any product of Chiller Tech Support LLC — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Salt Lake County, Utah, unless the parties agree otherwise. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. YOU AND CHILLER TECH SUPPORT LLC EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action, class arbitration, or any representative or consolidated proceeding. If a court or arbitrator determines that this class action waiver is unenforceable in a particular case, the arbitration agreement shall not apply to that case and it shall proceed in court.

Jury trial waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES.

Carve-out for injunctive relief. Notwithstanding the above, Chiller Tech Support LLC may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop: (a) unauthorized access to or use of the platform; (b) reverse engineering, scraping, or misappropriation of trade secrets; (c) violation of the non-solicitation clause in §17; or (d) any other irreparable harm for which monetary damages would be inadequate.

Informal resolution first. Before initiating arbitration, you agree to contact Chiller Tech Support LLC via torquecms.io/contact and provide 30 days for good-faith informal resolution.

Governing law. These Terms and any arbitration proceeding are governed by the laws of the State of Utah, without regard to its conflict of law provisions.

22. Intellectual property rights

All content, code, algorithms, AI models, trademarks, logos, names, and other intellectual property of Chiller Tech Support LLC — including Diagnostic AI, Chiller Tech Take-Off, Chiller Tech Investigator, Emergency Technician, and Chiller Tech Service Manager — are owned exclusively by Chiller Tech Support LLC and are protected by applicable copyright, trademark, patent, and trade secret laws.

By using the Services, you receive a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for lawful business purposes. You may not sublicense, sell, rent, lease, transfer, assign, or otherwise dispose of the Services or any part thereof.

23. Indemnification

You agree to indemnify, defend, and hold harmless Chiller Tech Support LLC and its officers, directors, employees, and agents from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or resulting from:

  • Your use of or inability to use the Services.
  • Your violation of these Terms or applicable law.
  • Your infringement of any third-party intellectual property rights.
  • Any content you submit, upload, or generate through the Services.
  • Your misuse of output from the Services, including using diagnostic or forensic outputs as professional engineering reports, expert testimony, or legal evidence without independent review by a licensed professional.

24. Changes to these Terms

Chiller Tech Support LLC reserves the right to update these Terms at any time. Material changes will be communicated via a notice posted on the platform at least 14 days before they take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised Terms.

25. Contact

Questions about these Terms may be directed to Chiller Tech Support LLC via torquecms.io/contact.

Chiller Tech Support LLC

Salt Lake City, Utah